Tag Archives: customer service

Service, USPS Style

Let’s put it this way. Their www site doesn’t help with anything. I’ve been scammed by an Amazon seller who lied to Amazon that my purchase price has been sent back to us. I’ve been trying to get in touch for mail fraud but no one will answer the phone.

I’ve had to plug in my phone and headset because they were both dying on the wait for USPS to answer the phone. I am calling because their priority mail process failed. I couldn’t print the label except a 1/2 inch sliver of it. I’m not going to keep paying $11.30 every time I try to print out a darn label for a little package for family.

The fraud deals with a seller taking my money for a book, calling USPS and getting a tracking number, and never taking it to his/her local post office. It’s been supposedly sitting there since December 23. Amazon never showed it in transit. I am not allowed to download USPS tracking software because my computer is manufactured by Apple.

The seller says he/she refunded my account. Nothing shows two months back. I think they trick USPS, Amazon and cheat customers by phoning in and getting tracking numbers prior to USPS receiving the items for shipping. Then customers get upset with USPS or Amazon and forget that the seller cheated them in the first place.

Watch your online purchases. Neither Amazon nor USPS will help me (it’s been about five hours over the last few days with USPS, luckily I can write as I listen to their drivel on hold) and all Amazon says is that the purchase price from the seller for this out-of-print book has been refunded. It has not. Dee



Customer Service

To me it’s the butcher who gave my sister and me a piece of curly parsley we called trees every time Mom went to buy meat. It’s the owner of the tobacco store where Dad bought his pipe tobacco – I picked up a ten dollar bill from the floor and he told me to keep it. Dad made me share it with my sister, who didn’t get to come with us that day. Bummer.

Customer service is the lady at the chocolate store when I sneaked out of grade school after lunch and would give me however much chocolate five cents would buy. No, it wasn’t the nuns, and I respected only a few teachers who knew we were there to learn.

If there was ever a day in school dedicated to the principles of customer service, I think 90% of Americans were out sick that day. I have been on the phone with constituents who were unhappy, have served meals to people who complain, and have dealt with divas who go way off contract and don’t know the meaning of the word NO. As in, no, I will not pay you in cash before you go onstage, the contract says I’ll give a check to your agent after the show. No, buying drugs is not what I do. Look around. There’s not a phone or TV in your room and no liquor either. We’re in the middle of no-where so how am I going to buy you drugs in the next 15 minutes before you go onstage? NO.

Yes, sometimes one must be firm and direct. Most times subtlety has its charms. Yes, ma’am, of course we can press your husband’s pants again. Your steak was overcooked? Let me ask the chef to get you another.

As one gets higher up the food chain and is spending more money for a car or place to live it is very important for those making the sale to make their clients happy. The model year for this car shows that transmissions can be an issue and that will add $5K to the price of this car, may I take it to ABC mechanic and pay to check it out? Of course, ma’am, I’ll deliver it myself and pick it up for you this afternoon. Just call ABC with your payment information.

Most folks only want to make the sale and never respect the customer or client afterwards. That’s a big mistake. We lived in a loft years ago that gave us a deal for the first year then jacked up the price a lot thereafter and weren’t there when we needed anything. We asked how to deal with the issue and they said you can only get the deal if you’re new here. How do you do that? In the end we moved ten feet away to a “mirror” loft (everything was on the “wrong” side) and enough residents made a stink because of how we were treated so they immediately changed the policy.

One thing that should never be done is treating customers/clients like idiots and thinking they’ll never find another source for whatever they need. They will, I assure you, whether it’s a car dealership or a bank. My bank put both our names on my old checking account then told me it was my new husband’s account and I didn’t have access. Let’s just say I had issues with that one but fixed it when their customer service people were kind and efficient.

I pay the bills and set everything up here for my husband because he was arriving two weeks early and would have to sign for cable, electric et al. No ma’am, we cannot talk to you unless your husband authorizes us to do so. One time an electric agency told us they were turning off our power. I got my husband to call late after work and turn the phone over to me. They had erroneously credited the past three months of our bills to a family living 1,500 miles away! I got on the account and last summer three months of our bills were a zero balance but not until after they gave me the runaround for months.

Note to children: watch your parents. They are, or are supposed to be, your primary influence in life. Don’t become a bully. Don’t let anyone tell you you’re not worthy to be on this planet or any other. Learn at school. Let your spoken words and writing make the changes you want for your family, neighborhood, town, nation and world because you want to be the best you can be. While you’re at it, 16 year-old college kid, please make sure my pizza is hot when you bring it to the table. We tip well for your college fund. Cheers, Dee

Turbo Tax

When you call in with a question, it summons a customer survey. If they don’t like the results, they say there was an error in transmission or they can’t read the data. You go, Intuit! Insult all your clients.

And last year when I went to the paid-for audit division, they gave me a call back number that was a sex line. I was called within moments by their boss, who apologized. Weeks later I got an email saying that I made a mistake, the phone number was one digit off and I must have made an error.

I’ve worked with lots of guys in offices before cubes were even invented, and I know that when a bunch of guys are laughing out loud when I’m given the sex line number that it was not a mistake, it was intentional.

This year I’ll do our taxes by hand because now paying Intuit $30 for Federal taxes and having them fail to import W-2’s and I have to place every box in by hand and pay for it is ridiculous. Here’s to two things we all have in common, death and taxes. Dee


my loves lie snoring
in our bedroom, sound asleep
awaiting just me

Of course the dog will have taken over my pillow by now.

I’ve been sitting at my desk and watching the Coast Guard ice cutter go to and fro so that the shipping lanes are clear. The Coast Guard is fascinating to me because about a year and a half ago a summer storm came up out of nowhere and their helicopter hung overhead, stationary, in 70 mph winds for an hour making sure every small craft was off the Lake and towed out of the water.

It was simply amazing. When I was 11 we had a substitute teacher for a couple of weeks and he wanted to teach us science by learning about planes and helicopters. I learned about altimeters and flaps but also Sikorsky’s and wanted to pilot a helicopter more than anything. Then I got into horses, then dogs. Boys came along way later. We had two male next-door neighbors and we’d play ghost man softball or build sand castles or they’d throw snakes at us. We were kids!

Oh, as to the drycleaning issue, I was admonished by the manager here for bringing her a problem that was one initiated by the cleaner. I agree. But this gal has no customer service capacity as of now (I suggested she get more training, not be fired). Now she’s here again tonight giving me the silent treatment and a glare, a juvenile trick that may have worked with her parents but I pay her salary. The more she messes up the more residents will complain and she’ll be history. I made a positive comment and said she needed more training. Now I let the rope out and she needs to know to hang on or hang.

As I’ve said, a concierge began as keeper of the keys and evolved to hotel amenities such as tickets to sold-out Broadway shows. We’re somewhere in-between and I just think this young woman doesn’t get that in an adult job, one must suck it up and do what is needed to fit the job description. I’m nice to everyone. I bring them great homemade food. This attitude is not what we pay for and expect. All for now, it’s late. Dee


Hanging up is never a good thing unless the people who work for you say awful things after they think they hung up their phone, like “thanks for being unreasonable.” I called back and fired them immediately as no-one treats me like that and gets away with it.

I think we’ve lost customer service and personal decorum as a people and don’t know what to do to get it back. I’ve six phone calls mostly from the Police today about tagging on a trail where I can’t walk my dog because of sexual assaults, and one woman walked in to the next building and never came out and police took out all our garbage to check for remains, that info came from my barber who knows everything. It bodes ill for our neighborhood and the services for which we pay dearly.

Trust is a word I only use for my husband, dog, father and certain family members. There are friends I’ve invited over for years who I trusted and have turned against us. Service is another matter, but I need to trust anyone who comes into our home. Take a pet sitter, who has our home and dog and I trust them implicitly and they’ve always come through, Zoe has even chased a strange man (to me, because I don’t have dog eye and nose capabilities) down the street because he had once cared for her. He turned around and patted her and said her name, nearly a year later. Now that’s service.

When I pay for service, I expect it and always leave extra for the good work that has been done. I pay for excellent service and when someone I hire hangs up the cell phone while saying “thank you for being unreasonable” I take action.

I’ll find someone else. I’ll do it myself until I can do so. No, I’m not the word that rhymes with witch, I’ve been ill for 30 years now and can justify having help twice a month. It’s life. Anyone will tell you I’m a good egg. You don’t need to like us but do your job and please do not insult us. Better days, cheers, Dee.

Airline Miles

Apparently Continental and United don’t have their act together so they’re trying to get their frequent flyers to consolidate their own miles between the airlines. Perhaps they don’t know that a software engineer could write a program to do that, but they don’t want us to consolidate our miles because then they may have to honor a flight. Aye, there’s the rub.

American is even worse. I even bought miles on AAdvantage to keep from losing them and they killed them. Now they’re sending me emails every other day saying how they respect my business and my few remaining miles, all while their holding company AMD has gone to “penny stock” categorization and will be dumped from NYSE next week.

Empty promises. My father-in-law raises cattle and he treats them better than most US employers treat their employees. There is no employer/employee loyalty, nor is there any loyalty to valued customers. Yes, even a one-time customer should be valued in a company’s eyes because that may lead to a repeat customer. That is my view.

There used to be a gold watch at the end of a storied career with a company. Now people are commodities. When one moves a family to a new job, and doesn’t know that it’s a two week “test” that if it doesn’t work it’s catastrophic to the family who pulled up stakes, but is also to the company that perpetrated the fraud because word gets around and their reputation will be tarnished.

Airline miles are just that, pie in the sky. The airlines don’t ever think you’ll accumulate enough miles or actually use them. So when people started doing so they made it impossible to get seats.

If you treat your people well, they’ll treat your clients/customers well. Just as certain things roll downhill, in the right situation the good will can go uphill and make a company thrive.

When the customers are left out in the cold without reason, one must assume that the employees have a much larger burden to bear, all because of mismanagement.

To American Airlines. I don’t expect much of the miles we accrued this Thanksgiving weekend when you filed Chapter 11. I did hope to take a trip on the miles you confiscated. Please stop sending condescending emails that our miles are safe. You never sent me emails to tell me they weren’t before they were deleted. Thanks, Dee