Tag Archives: mechanics

The Brush-Off

I get it. A couple of months ago I visited my mechanic of over three years. He was dealing with a young guy who needed $800 of work on his car, the guy could only afford a hundred or so and three of his credit cards had already been turned down. Owner’s son couldn’t be nicer. Come back soon, sir.

His guy was helping me out for a rudimentary check of brakes, fluids, lights and oil change, a regular thing they’d been doing for three years. I asked where Kevin was. We were doing great and he had my registration, insurance, past paid invoices. No longer here. Then owner’s son sent his boy away and took over his seat.

I’d asked for the estimate and it was more than twice as much as I paid last year. He yelled at me and asked if I wanted the work done. I said yes. He said I raised my voice to him while he was screaming at me. I tried to calm him down. He worked so well with the non-paying guy next to me I didn’t know what he was up to. I asked that since my husband knows more about cars than I do, should I send him over? I meant that he deals way better with guys than gals. Then he accused me of threatening him and screamed his way out of the room and brought the shaking young kid in to take me out.

I told him I needed my paperwork to drive my car. He said give it to her and get her out of here! Then he yelled that Kevin, his predecessor, said I was a big pain in the *** as well!

Found a new mechanic. First thing when he saw my former bill was that this guy bragged to all the other owners/mechanics of kicking me out of his shop. His quote was 1/3 of what the jerk quoted. That’s why I’m taking my husband’s car there next week. The “check engine” light just came on.

The jerk is trying to drive women away, even long-term customers who pay the bill, to have his motorcycle buddies come by and hang out all day. There goes the business. His father is still working in the shop and probably will let Junior run it until it’s dying day.

The price Junior gave me was the “get lost” price. He had to find a way to offend me to get me to leave. Can I tell you how difficult I was in the past? Park the car, tell Kevin where it is, give him the keys, get the estimate, get a call if the estimate has changed and find out when to pick it up. Enter, sign, give card, sign, get keys, get car and always say thank you.

***

Today, there’s another issue. You know this blog. It is usually about stories, memories, recipes, food and sometimes politics.

I am trying to help one of the greatest organizations I’ve ever known. I’ve tried to ask people to visit (it’s expensive) and see what they think and apparently that was offensive to TripAdvisor, where I am a Top Contributor with 80,000 views. They denied my post, so I went to my own, with 86,000 views, yes, right here.

The difference is that they took my reviews as a service for travelers, and then used us all for money. I write to you, to write for you. I have never made a nickel from this site, nor do I wish to do so.

When TripAdvisor refused to respond I was quite perturbed. Thus the prior post. I don’t like getting the brush-off when I’ve put years into something I thought was good. Feeling used, Dee

ps There’s a good one coming up!

Advertisement

Brown Beans and Stuff

My husband left this morning for the week, which gives me a chance to make noise, as in dishwasher, washing machine, vacuum cleaner and cleaning out the frig. Such exciting endeavors!

I’ve not been sleeping at night, so took a nap on the couch while he was watching a movie last night and I had intended to cook dinner. Instead he walked the dog to pick up Mexican food. What a sweetheart. He had started a list, which I just found now, on a post-it that says brown beans, crossed out. I got a chicken quesadilla instead. I can’t keep every note he writes but my heart goes pitter pat when he goes to the store for us, walks the dog or asks if he can help put our bed back together after an intense laundry day for me.

* * *

Cars. I tend to remember some over the years. There was my dad’s first new car, 1964 Buick Special coupe, red. At age 8, I was cleaning the whitewall tires with steel wool and saw tar from road maintenance on the door so used steel wool. He was so upset.

Then there was the woody station wagon circa early 1970-something. I remember family trips and my brother sitting in the back using suitcases as drums and driving us all bonkers. It was my college graduation present. Yes, a single gal driving around in a car that seats nine and groceries. It died on a bridge. I sold it to my mechanic for $400 and it was on the street in a week.

My pea-green/rustoleum VW sold to me by my boyfriend who must have hated me at the time. Semi-automatic, fuel injection (as my younger brother would have said at the time, Wrongo, Moose-Breath) . When it rained I had to keep stopping under overpasses and use towels to dry the distributor cap. After a politician’s child took the left front wheel off the axle on New Year’s Eve when I was home sleeping, police wouldn’t give me the report, I was responsible for the Freedom of Information Act in that state and no-one would tell me who did it so I footed the bill and could not turn too far left from then on lest the fuel system blow me up.

My only new car was my 1993 Jeep. I bought this army jeep (chose no back seat) so I could take my dog to the beach and it worked beautifully. One accident, because of a fire truck and the driver in front of me slamming on her brakes at the last second. All re-done. it lasted for years and hopefully went to a Marine.

Now I drive an old Acura and my husband an old Volvo. Why? Newer cars are smaller. My husband is very tall and he has to fit our cars. I can fit into anything but he needs to fit. We chose wisely and keep them fit for travel anywhere.

***

This brings me to Kevin, our former mechanic. We has a rocky start back several years as I don’t think he had much respect for female customers. I believe we got there quickly, however. Drop car off , what’s wrong, what he’s going to check, leave car and keys. Call with estimate, OK estimate, call for pickup. Credit card and keys. Clockwork.

Then things got more complicated. I ran out of oil down the street in my husband’s car. Kevin knew where I was, a few blocks away, and advised me to go across the street and get abc/xyz oil and drive to the shop. It worked. We worked together over two weeks with him advising me on when to drop off, pick up and to drive longer distances so he could find the leak. He did. It cost a lot but that’s why you keep a good mechanic around, especially if my motorcycle/tractor/car expert, physicist/software engineer/consultant is off on business. Yes, that would be my husband.

Thank you, Kevin. Thanks for working with me over the years. I appreciate your work ethic and service and hope our paths will cross again. My time with Jim Fascistio has ended. He kicked me out of the shop, yelled that Kevin said I was a pain in the *** then bragged about refusing service to a long-term customer who doesn’t have credit cards declined to fellow mechanics, another woman gone! Bravo! Throwing your father’s hard work into the trash.  Problem is he was kissing the feet of the young man next to me and thanking him after all his credit cards were declined. Then he turned to me, sent his minion out of the room then said “I won’t serve her! Get her out of here!” He had my car registration so I asked for my papers back. He bragged about a Federal Civil Rights violation.

If my numbers are right women are at least 50% of the population. If Junior eliminates all female long-term paying customers, wouldn’t profits go down? Think about it. He should. He’s lost a customer for life and everyone I know.

A rant, I know it. But I have to do a miscellaneous post every so often. Enjoy the day! Dee