We have been planning our first vacation in 14 years. It is a very special one as it is for my father’s 85th birthday. For two months I have been unlucky in finding my dog a place to stay.
She has been vetted at a local cage-free location but has never stayed overnight. Yes, she’s been vetted in Austin, Houston, everywhere. I like her to be at home. She’s my companion, a herder who may be sleeping but will go back to sleep in minutes, at my feet in another room once I move.
I’ve been sick for two days so haven’t checked my email. Two days ago, after sending in a request for a second doggie daycare visit and overnight. That was today. I got her there, she pulled like a donkey not to go in. I should have listened to her. Then I went home and checked my email. Two days ago this company said there were cages. Yesterday, over two phone calls I was told emphatically there were no cages.
I called a lawyer’s referral service for an opinion. This has nothing to do with dogs (except mine), and knew I had to use every means available to rescue my dog.
Complaining about the lying was covered up as “we should have explained it better.” I think their customers are dropping like flies because they want to cut down customer service while keeping up rates and keep numbers of dogs in the dark all night from 7:30 p.m. to 5:30 a.m. without going to the bathroom. Who knows? When I checked Zoe out (the charge was a pittance against getting our old dog back from the liars) the water bowl behind the admittance desk was empty. Home, Zoe went right for her water and drank two cups. Yes. I immediately took her out.
Then, after my complaint, the lady at the desk with the nose ring said “You’re lucky, you showed up just in time to pay the half-day fee of $18.75. I paid it, got my dog and they are the ones who will not be lucky.
They lie outright to their clients, switch stories. What kind of business is this? One an attorney and the Better Business Bureau would enjoy looking into. Fido, no friends. Overcharging for services not provided, not properly knowing or supervising dogs. I will never place Zoe there again, even to just get her nails trimmed. Yes, I’m always in the room with her as a “tech” and no other dog is present. Yet I still cannot give them any business.
Today, I got there asap and just said “I want my dog.” If they lie to me, they’re lying to her. If they changed the rules they certainly never told any of their customers.
The thing is this company must have turned to cages for a reason, liability. Perhaps a dog was attacked without provocation and with no supervision, let’s check it out. Zoe is once again two feet from my desk chair and calm, sleeping. She’s hydrated once again, relieved, sleeping and calm. Cheers to animal welfare and the end of fraud by any means. Dee