Tag Archives: “just the wife”

AT&T Cell Phone “Security”

Yesterday a stalker called AT&T, a provider we’ve had for years, and told them both our phones were lost. That was untrue, but AT&T suspended our service.

It took me four hours to work this out online and on others’ land lines. Then, after four hours AT&T told me a new password to use. They then told me that while I am on the account I am not the account holder so cannot protect us from further theft of service on our dime.

So, let’s get this straight. I give a guy a bad review for kicking me out of his daddy’s auto shop. He cuts off our phones, and “just the wife” who pays the bills is unable to change the password, even though there’s a death threat and after-hours motorcyle club a few hundred yards away.

Add to that, Security couldn’t talk to me after waiting 1/2 hour. They had a noise complaint that was more pressing than bikers coming here to kill me and Zoe. What will they think of the noise with bikers next door until all hours?

There are four things I hear from upstairs. Sirens, screeching brakes, blaring horns (a favorite thing to do here) and motorcycles. Talk about noise violations.

Verizon and a different home are looking better every day. Dee

Just The Wife

Over 11 years ago when we married I placed my husband on a bank account I’d had for five years. Now when I rarely call about an issue, like a waiter stealing my husband’s card number and trying to charge thousands of dollars, they say they cannot talk with me without my husband’s approval.

Newlyweds. Place your names on everything. If something happens to your spouse, heaven forbid, if your bank, cable, electric. gas, water, sewer won’t talk to you without your spouse’s authorization, you’re up a creek without a paddle.

I’m retired now but worked my entire life and made a big mistake when we moved here two years ago. My husband came into town for a conference then flew home and we drove two cars cross-country. I put everything in his name because he’d have to sign for things in those two weeks. BIG mistake.

For these two years every time I’ve an issue, rare, I have to wait until he gets home, I call the number, he says the last four of his SSN and birth date and says, “I’m going to give you to my wife, here is her SSN and birth date and she is to be put on the account and has every right to do anything on our behalf. Here she is.”

Do not allow this to happen to you. Luckily when I make a mistake, I learn from it and never let it happen again. Yesterday I talked to his work. We’re married and file taxes jointly. The company changed hands a few months ago and our tax information is confusing.

I called the company to ask about what happened with deductions when they fired everyone then made them sign papers on the spot re-upping with the new company. No spouses were allowed, as it was an impromptu secret meeting. My husband signed papers I never saw.

They were very kind when I called yesterday but due to “social situations” I’m thinking divorce, they would not send me our deduction information for last year. In a pinch, I asked if it could be emailed to my husband with something that just said “Please forward to Dee.” Well, I got it, but am still “just the wife” which I hate because I’ve had a career for years. Just because my bank or our cable or electric company don’t get it, I’m retired and I pay the bills. My dear husband did send his company some version of a power of attorney so I could receive the tax information I should be providing in the first place with the knowledge of who we are and what we have and what the IRS needs from us. Cheers? Dee

Dear Mr. Stephenson,

Dear Randall Stephenson, CEO of AT&T. Your tech center is down. How much does it cost you when they can’t process online payments? A lot. Here’s my story.

Your company has brought me to hell and back today because I tried to pay a $190 wireless bill. It took two hours and my time is worth much more than the bill I paid, which ended up being more than the due amount because they would not tell me what was due and I rounded up from past bills in case you dinged us for underpaying.

I don’t write checks anymore because it’s easier to pay bills online and I pay mine on time every month for many years. Today after your tech people failed and the system went down, your call center staff was rude and would not help me. I asked for accounting. They would not tell me the amount owed. I am on the account but had to provide information I could not do so at the time. Apparently I switched my husband’s last four SSN numbers to mine.

With accounting still not telling me the amount owed while telling me I am on the account they said my husband has to call them to allow access or I have to go to an AT&T office with passport or drivers’ license to actually call in to pay a bill when your online bill payment is down. And as an additional slap in the face I had to pay a $5 penalty for calling in. I pay our bills on time and will not let your inept staff keep me from doing so.

I told them that I pay the bills and placed my husband’s name on the account. They said I could go to an office and switch names on the account (even though I’m on it) and I would be solely responsible for any charges incurred.

I said that to get the account nearly ten years ago my husband was not required to go to an office and show his passport or drivers’ license to get an account for our iPhones. Of course I’m “just the wife” so I have to go to an office with ID to pay our monthly bill because your computers are down.

As we age, I pay the bills and do yours online on the due date each month. If something happened to my husband what would happen if I was “just the wife” on an account trying to pay my phone and utility bills every month? You can do better, sir, and should for the millions of families you serve. Think of the military where spouses are here with families while their loved ones are at war. Think about it. You must do better. Respectfully, Dee