Bad Software

My husband spent over two hours, three now, to get a flight on Air Tran to D.C. for the military burial of a dear friend.

Air Tran’s systems were down so Orbitz, Air Tran and Travelocity were unable to help online so my husband started working the phones.

His card was hacked last week so he has a temporary card so moved some money from savings for the flights. We finally got them after talking to a guy in India and being required to provide dates of birth (when TSA will get them anyway via driver’s license or passport).

Travelocity sent the charge through twice, wiped out my account so I filed a claim with our bank. Then I called them and they said because I used a debit card it is Travelocity’s policy to double charge to make sure the bill is paid.

Hello, I had $500 in my account (used solely for groceries) and they charged $1K. They said it’s no problem – to them – and the charge will drop off in a couple of days. I replied that I will NEVER use Travelocity again.

I’m not looking forward to this flight, possibly because I don’t want to see the burial of my dear friend but because I’d rather drive or take the train rather than fly these days.

If companies like Travelocity double charge customers routinely without disclosing that fact, they’ll go out of business quickly. I hope they will see this and change their practices asap. Hacked last week, robbed this week, what’s next? Dee