Several years ago after a layoff and going on COBRA, we filed taxes and our online tax software provider assured us everything was in order. Well, now states are looking at old tax returns and finding glitches.
Ours related to COBRA and we had it audited by the software provider and they said we owed so we’re paying. There is no grace period and no way to assure that a check gets there on the first of the month.
They have a horrid website that they’ve “fixed” and now it’s even worse. After both my husband (a software engineer) and I spent six hours this weekend trying to pay $100, I sent an email to tech support and one to the major domo of tax payments.
Major Domo got back to me this morning saying that no matter the problem I had no excuse for paying my taxes late and that I had to call “collections” to discuss the matter. It doesn’t matter that they don’t answer the phone on weekends nor do their automated phone or computer systems work at all.
I made the call, everything is hunky dory, I bypassed their computer and phone systems and we agreed to have some soft sparkling apple juice when this matter is concluded. Major Domo’s feelings were hurt that I thanked him for harassing a paying taxpayer who lives out of state, but we reconciled so he can have a glass of apple juice, too.
Inflexible people, mainly, unless you get the right ones. Horrible government websites designed and maintained by morons. No idea of customer service. My auto registration is up at the end of the month and there are endless ways to get a registration in my new state. Can’t wait for that challenge! Happy 4th. No holiday here and we may not even be able to see the fireworks but that’s OK.
We’re glad our bureaucrats are safe and sound in Washington, all 50 states and all the cities and towns in America. Yes, things wouldn’t run without you, but we pay your salary so please try to be nice once in a while. Thanks, Dee
Cooking with Dee 