It takes a lot of aggravation to get this dog to bite but I am in need of people to talk to in the USA, not Indians with bad phone connections. I was cut off five times. We have a question from our state with payments they say are due for going on COBRA for two months, several years ago.
Perhaps they’ll call me now. Even HQ doesn’t have a human answering the phone. I called to find out which package we should order this year, as we’ve used TurboTax from Intuit for a decade and have done well until now.
Let me tell you something. If you purchased audit protection, they’ll tell you if they need to do any work on your behalf it’ll cost extra. Then they try to sell you on retroactive years, as long as no-one’s questioned their guaranteed work.
If you call to find out if you need a better package for this year in order to correct their past mistakes, they’ll hang up on you or give you an alternate phone number that is a sex line. I have the number if that’s your thing.
Then they’ll send you to India, hang up on you a few more times, and now I am wondering at the people who have sent in my taxes for years. I trusted them. I thought we were protected. We even bought audit insurance but are told if they look at our case it’s going to cost us and all they want us to do is buy more insurance.
I’m looking at their competitor, finding out about importing our data from past years but they’re not easy to find either. Notice that no-one gives a phone number. You have to email a complaint that gets a number that is invalid or a sex line.
Hello, people! Millions of people use your software and I never wanted to do this but you’ve made it impossible for me to do otherwise. I’m a blogger and have a following and will take this up to the White House if needed. Here’s to the 99%, Dee
Cooking with Dee 
This is ENRON screwing Grandma out of her Social Security benefits by making sure she doesn’t have heat or A/C. How would Intuit and TurboTax like to go down with the likes of Enron??? Perhaps you’ll call back now.